Terms & Conditions

1. Provider

SESSILE STUDIO LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, represented by Alper Yoruk (hereinafter “we” or “HalloKit”). Company number: 17213528. Email: info@hallokit.com. Payments are processed by Paddle.com Market Ltd. as Merchant of Record.

2. Service Description

HalloKit is a digital appointment kit for German as a foreign language. The service provides prep checklists, pocket cards, and structured conversation rehearsals for real German appointments (e.g. registering an address, housing, health insurance, doctor visits). One free scenario (Anmeldung) is permanently available without payment. A one-time payment grants lifetime access to the full Germany Pack (the “Lifetime Licence”).

3. Contract Formation

A contract is formed when you complete the checkout process via Paddle and receive a confirmation email. The contract language is English.

4. Pricing and Payment

The Germany Pack (Lifetime Licence) is a one-time payment with no subscription. It is currently offered at €39 for lifetime access to the full scenario library. The final amount shown at checkout includes any applicable VAT or sales tax, which Paddle collects and remits as Merchant of Record.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Refunds may be processed through Paddle as Merchant of Record.

5. Right of Withdrawal (Cooling-Off Period)

The Germany Pack unlocks on your account immediately after payment. One scenario (Anmeldung) is permanently free so you can evaluate the product before buying.

As a consumer in the UK or EU, you have the right to cancel your purchase within 14 days of the date of sale, without giving a reason. The full cancellation policy and model cancellation form can be found at: hallokit.com/widerruf.

6. Voluntary 14-Day Refund Promise

In addition to your statutory rights, HalloKit offers a voluntary 14-day refund promise for the Germany Pack. If the product is not useful for your German appointments, email info@hallokit.com within 14 days of purchase and include the email address used for checkout.

If a refund is issued, premium access to the Germany Pack will be removed from the account. This voluntary promise is limited to one refund per customer or account and does not limit any statutory rights you may have.

7. Licence (Lifetime Access)

Upon purchase you receive a personal, non-transferable licence to access the full scenario library via your account. Redistribution, resale, or commercial use of the content is not permitted.

8. Availability

We aim to maintain high platform availability but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance where possible.

9. Liability

Our liability is limited to losses caused by our wilful misconduct or gross negligence, except where the law does not permit such limitation (e.g. personal injury caused by our negligence). Nothing in these Terms affects your statutory rights as a consumer.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer protection laws in your country of residence give you the right to bring proceedings there.

11. Privacy

We process personal data as described in our Privacy Policy.

12. Dispute Resolution

The European Commission provides an online dispute resolution platform: ec.europa.eu/consumers/odr. We are not obliged to participate in alternative dispute resolution proceedings, but are happy to resolve any issues directly — please contact us first at info@hallokit.com.