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Landlord call prep

German phrases for calling your landlord

A practical sheet for reporting a repair: describing the problem with seit, asking politely with könnten, and agreeing on a time window.

Content verified June 2026

Interactive practice

Rehearse this conversation with choices, feedback, and grammar notes — not just the phrase sheet.

Preview scenario

Bring

  • Your apartment address and floor
  • When the problem started
  • Times you can be home for a repair visit

Expect

  • Worum geht es denn?
  • Seit wann besteht das Problem?
  • Wann wären Sie zu Hause?
  • Ich melde mich beim Handwerker.
  • Können wir einen Termin machen?
Useful phrases

Be direct about the problem, polite about the request

Landlords respond well to seit for timing, a clear noun for the issue, and könnten Sie bitte for the ask.

  • Die Heizung funktioniert seit gestern nicht.

    The heating has not worked since yesterday.

  • Könnten Sie bitte jemanden schicken?

    Could you please send someone?

  • Ich bin morgen Nachmittag zu Hause.

    I will be home tomorrow afternoon.

  • Vielen Dank für die schnelle Hilfe.

    Thank you very much for the quick help.

Rescue phrases
  • Können Sie das bitte wiederholen?
  • Könnten wir einen anderen Termin finden?
  • Ich verstehe das Wort nicht.
Preview scenario
Common questions

FAQ

Short answers for the questions people ask before this appointment.

How do I report a heating problem to my landlord in German?+

Say Die Heizung funktioniert seit gestern nicht and follow with Könnten Sie bitte jemanden schicken?

How do I suggest a repair time window?+

Use Ich bin [day/time] zu Hause, for example Ich bin morgen Nachmittag zu Hause.

What tone should I use on the phone?+

Stay factual and polite. Describe the problem first, then ask with könnten rather than demanding schnell or sofort.

What if I need a different appointment time?+

Ask Könnten wir einen anderen Termin finden? to reschedule calmly.

Take it with you

Print or save the offline pocket card with the key lines for appointment day.

Open pocket card
Keep preparing

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